E-Benefits Department of Veteran Affairs - 17/01/2014
As reported by a local T.V station in Moore County North Carolina, a Navy veteran reported to have been utilizing the E-Benefits portal through the Department of Veteran Affairs to check his own benefits. He was on the VA's E-Benefits website trying to track down his own history for a bank loan. Instead, windows kept popping up displaying other veterans' medical and financial information. He has since reported the issue to the Department of Defense, the VA and Senator Kay Hagan's office. The VA has responded with a statement to ABC11 on Friday January 17, 2014 with the following: "The Department of Veterans Affairs (VA) takes seriously our obligation to properly safeguard personal information. Wednesday evening, during a process to improve software supporting the joint VA and Department of Defense benefits web portal eBenefits, VA discovered a software defect. During that limited timeframe, some Veterans and Servicemembers who had registered and logged into eBenefits were able to see a combination of their own information as well as data from other eBenefits users. VA took immediate action upon discovering the software defect and shut the eBenefits system down in order to limit any problems. VA is conducting a full review to be certain the underlying technological issues have been resolved before the system is returned to operation. VA's independent Data Breach Core Team (DBCT) is reviewing this issue and believes a relatively limited number of Veterans have been affected. Once the DBCT determines the number of users impacted, their identities and other pertinent facts, VA will take the appropriate response, which may include free credit monitoring for the affected individuals, consistent with VA's standard practice".