New York State Electric & Gas, Rochester Gas and Electric, Iberdrola USA - 2012
An employee at a software development consulting firm that was contracted by Iberdrola USA, the parent company of both NYSEG and RG&E, allowed the information systems of clients to be accessed by an unauthorized party. Customer Social Security numbers, birth dates, and in some cases, financial institution account numbers were exposed. A total of 878,000 NYSEG customers and 367,000 RG&E electricity customers were affected. An unknown number of additional customers from both companies who signed up for gas services, but not electricity services were also affected.UPDATE (07/12/2012): The Department of Public Service reviewed the NYSEG/FG&E incident and concluded that there was no evidence that any confidential customer information was misused. In addition, the Department of Public Service recommended that both companies further refine their policies, processes, and procedures regarding confidentiality safeguards. The companies were ordered to send plans for handling the costs incurred in responding to the breach and progress reports about the implementation of recommendations.